There have been so many books written on customer service, but ken blanchards raving fans is a true classic. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Online marketing essentials with ivan mana recommended for you. View ken blanchards professional profile on linkedin. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21. This is raving fansup to 4k by challenger homes on vimeo, the home for high quality videos and the people who love them.
Raving fans by ken blanchard by denisse baldwin on prezi. Raving fans the ten truths for small business owners. He is the author of a dozen bestselling books including the blockbuster international bestseller the one minute manager and the giant business bestsellers whale done. Department store, not a chain, restrooms were very clean and had an attendant, kids had a play area and people watched them, unlimited items in the dressing room, pinned white carnations on customers and red on employees, free coffee, use raving fan service customers needs whenever possible, raises and promotions for outstanding service. Ken blanchard, phd, is one of the most influential leadership experts in the world. Other popular books include to raving fans, gung ho. Ken blanchard is the redness and chairman of the ken blanchard companies. It made it a little tricky to break up into weekly readings but we found this little book to be packed with customer service and customer experience wisdom. The book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you. In this video i discuss the three big principles in the book raving fans, a revolutionary approach to customer service by ken blanchard. Spend a minute with ken blanchard author of the one minute manager as he shares.
A revolutionary approach to customer service blanchard, kenneth, bowles, sheldon. Just having satisfied customers isnt good enough anymore. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. I ordered these for our medical device sales team and it was very well received. Kenneth hartley blanchard author and management expert. He has coauthored 60 books, including raving fans and gung ho. Ken blanchard coined the term raving fan to describe a customer who is so overwhelmed and floored by the customer service theyve received that they cant stop telling everyone about it.
Learn what people are saying about how ian and how he has helped them achieve their business goals. Ken blanchard is chief spiritual officer and chairman of the board of the ken blanchard companies, a worldwide training and development firm. Customers, raving fans, coach, growth, development, mentor. His book the one minute manager has sold over million copies and has been translated into 37 languages. Leading at a higher level by ken blanchard on free audio book. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Customer service motivational quotes blanchard quotes rave quotes time is precious quotes never give up quotes tea quotes hold you down quotes john maxwell quotes time quotes engagement quotes organization quotes great customer service quotes good work quotes. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and. It has two main characters charlie and the area manager. A revolutionary approach to customer service ken blanchard, sheldon bowles your customers are only satisfied because their expectations are so low and because no one else is doing better. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition. When ken speaks, he speaks from the heart with warmth and humor.
He turns customers into raving fans with his array of powtoons. Raving fans by sheldon bowles, kenneth blanchard audio. If you really want a booming business, you have to create raving fans. Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more than 21 million copies. Carolyn higgins is the president and founder of fortune marketing company. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Fantasy football if you have itunes support the show by subscribing and rating it here. Raving fans a revolutionary approach to customer service. With a new foreword by ken blanchard a straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. We spent the next few weeks sharing ideas on how to apply the lessons learned and.
Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. About the author ken blanchard is chairman of the board of blanchard training and development, inc. Blanchard, 1993, morrow edition, in english 1st ed. Get your kindle here, or download a free kindle reading app. If you like this book, be sure to go on to read gung ho, the second book in the series, which deals with getting employees fired up to produce great service for raving fans.
Customer loyalty how to win raving fan customers by. How to create raving fans with legendary customer service. Watch the interview we did in a short and rocking powtoon. Ian altman works with people cross many industries. Buy a discounted hardcover of raving fans online from australias leading online bookstore. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling. His one minute manager chain has sold complete 18 a million copies and been translated into more than 25 languages. I sat down with matt to learn more of his inspiring story. Raving fans, a book by ken blanchard and sheldon bowles, is inspiring.
Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Without going into a book analysis, the problem is clear. Online marketing essentials with ivan mana 2,300 views. His books have combined sales of more than 18 million copies in more than 25 languages. Ken blanchard american businessman born on may 06, 1939, kenneth hartley blanchard is an american author and management expert. Pump gas for you check under hoodengine clean windows check tire pressure litterbag for car provide gift cardcoupons for more than 10 gals of gas. Her personal mission is to help small businesses stop wasting money on advertising and promotions that dont deliver and help business owners implement an effective marketing system that will bring in more customersconsistently. Newer audio books include the one minute entrepreneur and go team take your team to the next level. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. Booktopia raving fans by ken blanchard, 9780688123161. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. From the one minute manager to raving fans, ken blanchards books have helped millions of people unleash their power and the potential of those around. Remote work advice from the largest allremote company. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day. Click and collect from your local waterstones or get free. How chevy creates raving fans with powtoon powtoon blog. Linkedin is the worlds largest business network, helping professionals like ken blanchard discover inside connections to recommended job. Bowlesandhischairman,canadian senatordouglaseverett,wereresponsibleforbuilding thatcompanyintooneofcanadaslargestindependent gasolineretailers. At the very least, you want to limit the number of people who become raving foes same idea, but on the negative side. How to create raving fans for your etsy business duration. The best part is that if you like putting smiles on peoples faces, youre going to love his relationshipbased sales strategy. Knowing where youre going is the first step to get there. According to eric in order to create raving fans, there are a number of things that you. If you dont blow your own horn, someone else will use it as a spittoon.
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